Frequently Asked Questions

  • How do I know you are an official company licensed to carry out airport transfers in France?

We are fully licensed by the French Ministry of Transport to carry fare paying passengers.

  • Do you provide child seats when needed?

Yes, we provide child seats free of charge, you will just need to let us know what is required on your booking form.

  • How can I pay for a transfer?

We will require full payment for your transfer at the time of booking. This can be done on-line by credit or debit card via PayPal, through a link we will send you by e-mail. In the event that you have a Euro cheque book from a French registered bank you can pay us with such a cheque.

  • How do I find my driver at the airport?

On arrival you should collect your luggage then proceed through customs in to the arrivals hall. You will find your driver waiting for you in uniform holding a sign with the name of your group clearly marked.

  • What should I do if I cannot find our driver?

In the unlikely event that you cannot find your driver please call 0033 6 82 85 46 74, and we will ascertain the driver’s location and get back to you immediately.

  • What happens if my flight is delayed?

If your flight is delayed by up to 90 minutes then there will be no problem for our driver to wait at the airport for you free of charge as this eventuality is built in to our scheduling. If your flight is delayed by more than 90 minutes you will need to contact us on 0033 6 82 85 46 74. It is possible that we will have to suspend your booking in order to carry on with other business, and provide your transfer as soon as a vehicle becomes available after your flight has landed.

  • What type of vehicles do you have?

We operate Volkswagen Caravelle T5 minibuses with permanent 4 wheel drive and 8 passenger seats. We believe this is the best vehicle around for the transfers we offer.

  • Can we bring several ski and snowboard bags?

There is plenty of room in our vehicles to carry ski and board bags but it will be helpful if you advise us when booking if you intend on bringing more than four so that we can make sure everyone will be comfortable.